Terms of Use

CasiGO Terms and Conditions explain the rules that govern use of our online casino services in Canada. This page sets out the relationship between you and us, including your responsibilities as an account holder, eligibility requirements, rules for promotions, and how deposits and withdrawals are handled. By using our site you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique password and do not share your login with others. We may suspend or close accounts that show unusual activity, attempts to circumvent limits, or breaches of these terms. You must not use automated tools, bots, or software-assisted methods to access our services.

Verification and KYC

We require verification of identity, age, and payment methods before processing withdrawals or where regulatory checks apply. Verification may include photo ID, proof of address, or other documentation. Until verification is complete, certain account functions may be restricted.

Eligibility requirements

To register you must meet the minimum legal age in your province or territory and be located where our services are permitted. One account per person is allowed. We may restrict access from certain regions in line with applicable laws. If you are underage or otherwise ineligible, you must not attempt to register or use the service.

Acceptable platform use

Use our platform only for lawful purposes. Prohibited conduct includes fraud, money laundering, collusion, account sharing, deceptive behaviour, and using our service as a payment channel. We reserve the right to investigate and report suspicious activity to appropriate authorities.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be made available with each promotion. Common rules include wagering requirements, game contribution rates, maximum bet limits during bonus play, and time limits for bonus use. Abuse of promotions may lead to bonus removal and account suspension. We do not guarantee the availability of any bonus to all players.

Deposits and withdrawals

Payment methods, processing times, and limits are listed on our cashier page and may vary by region. Withdrawals are subject to verification checks and may be returned to the original funding source where possible. We may apply reasonable limits to withdrawals to manage risk. For questions about funds or account closure, contact our support team at [email protected].

Dispute resolution

If you have a complaint, contact our support team and we will aim to resolve the matter promptly. If an issue cannot be resolved directly, we may provide details of independent dispute resolution where available. Use of our service does not waive your rights under applicable consumer protection laws.

Updates to terms and conditions

We may update these terms from time to time. We will publish revised terms on our site and, where appropriate, notify registered users. Continued use of the service after changes are posted constitutes acceptance of the updated terms. Check this page regularly for the latest version.