Get in touch with our team
Need help? Our support team can assist with account questions, verification, technical issues, or general feedback. Contact us for help with deposits, withdrawals, bonus queries, or site access. We aim to respond quickly and will guide you through account-related steps, troubleshooting, or complaints. Use the convenient channels below to reach the team and get a clear, practical answer. We also welcome feedback on responsible gambling and accessibility services. Live chat may be available during business hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, account and technical support, typical response within 48 hours) |
| General enquiries | [email protected] (email, general enquiries, responses within 72 hours) |
| Affiliate enquiries | [email protected] (email, affiliate partnership inquiries) |
| Phone | +1 416 582 3917 (calls, voice support, quick callback option) |
| Working hours | Mon-Fri, 09:00-18:00 (ET, excluding public holidays) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include your full name, account ID and current phone number. Providing up-to-date contact details helps us avoid delays and resolve your request faster.
Contact Form
Contact CasiGO support for questions about account balances or the service closure in Canada. Name Email Message Send messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. More complex issues, such as account investigations or payment disputes, may take longer to resolve depending on their nature and the information required. If we need extra time we'll keep you updated with progress and an estimated timeline via your preferred contact method.
Feedback
We welcome your feedback, suggestions, and ideas to make the site better for Canadian players. Please share any thoughts via our contact form or by emailing [email protected]. Every message is read carefully by our team and used to improve features, fix issues, and refine the user experience. Your input helps shape future updates and keeps the site running smoothly for everyone.