Responsible Gambling

At CasiGO we are committed to safer gambling and to helping players keep play fun and under control. We design our services so customers can set clear limits, pause activity when needed, and access support. Our approach prioritizes player safety, transparency and responsible account management.

Player protection principles

We promote informed and controlled play by making tools and information easy to find. We expect players to gamble only with discretionary funds, to set limits that suit their situation, and to seek help if play starts to feel difficult to control. We monitor accounts for signs of risky behaviour and will act where there is a clear concern for a player’s welfare.

Activity-control tools

We offer a range of self-management options that you can enable at any time. These include deposit limits, session length controls, reality checks and temporary account pauses. Tools are available through your account settings or by contacting our support team at [email protected].

Deposit controls

Players can set daily, weekly and monthly deposit limits to manage spending. Limits take effect immediately and can be reduced at any time. Increasing a limit may require a cooling-off period for safety reasons.

Loss and wager limits

Loss limits allow you to cap total losses over a set period. Wager limits restrict how much can be staked in a session or day. These controls help keep play within a predefined budget.

Time limits and breaks

Session limits and reality checks remind you to take breaks. You can also request short time-outs or longer breaks from the site if you need time away.

Self-exclusion

If you need a longer pause, self-exclusion lets you block access to your account for a defined period or indefinitely. Self-exclusion is a serious step and reactivation may require identity checks and a waiting period to protect your wellbeing.

Recognizing problematic behaviour

Warning signs may include chasing losses, borrowing to gamble, neglecting responsibilities, or playing longer than intended. If you or someone close to you shows these signs, consider using our tools or seeking external support.

Practical tips to stay in control

Set realistic deposit and time limits, schedule breaks, avoid gambling when stressed or intoxicated, and keep a simple budget for entertainment. Talk openly with friends or family if gambling is causing worry.

Professional help and support organisations

For confidential help contact local resources such as the Responsible Gambling Council, ConnexOntario or Gamblers Anonymous. International services like Gambling Therapy can also provide online support. If you need assistance setting limits or arranging self-exclusion, contact our support team at [email protected].