CasiGO Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you interact with CasiGO. We value your privacy and aim to be transparent about the types of data we process, why we process it and the choices available to you as a user in Canada.

Types of Data We Collect

We collect several categories of information depending on your use of our services:

Personal data

When you create an account or contact us we may collect name, date of birth, email address, phone number, home address and identity documents required for verification. We use this information to open and maintain your account, verify age and identity, and comply with legal requirements.

Technical data

We collect technical information such as IP address, device identifiers, browser type, operating system, and log data. This helps us operate the site, maintain security and improve performance.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, game activity, bets and outcomes, and communication history. Payment details may be passed to payment processors but full card or banking details are not stored by us unless required for processing.

How We Use Information

We use collected data for account administration, identity verification, transaction processing, fraud prevention, customer support and compliance with applicable laws. We may also use contact details to send service messages or information about changes to our terms and policies.

Data Protection Practices

We protect personal information using administrative, technical and physical safeguards designed to prevent unauthorized access, disclosure or loss. Measures include access controls, secure storage and encryption where appropriate. Staff access to personal data is limited to those who need it to perform their duties.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable site functionality, remember preferences and analyse site usage. Third-party tools may provide analytics and advertising services. You can manage cookie settings via your browser or device and opt out of certain tracking through available controls.

Information Sharing and Third Parties

We may share information with service providers who assist with payment processing, identity verification, fraud prevention and customer support. We also disclose information where required by law, to protect rights or to respond to legal requests. We do not sell personal information to third parties.

User Rights - Access, Correction and Deletion

You may request access to the personal information we hold about you, ask us to correct inaccuracies or request deletion subject to legal and contractual retention requirements. To make a request, contact us at [email protected]. We may require identity verification before fulfilling requests.

Data Transfers and Retention

Your data may be stored and processed in jurisdictions outside Canada. We retain personal information only as long as necessary to provide services, meet legal obligations and resolve disputes.

Policy Updates

We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to account holders. Continued use of our services after notice constitutes acceptance of the updated policy.